Warranty Policy
Every keyboard we make is covered by a one-year warranty.
What is covered
Pretty much anything that comes down to manufacturing defects and various issues that come up during one year from the date you receive your keyboard.
What isn't covered
Liquid damage (if you spill something on your board), breakage due to improper handling (if the boards falls on the floor and breaks, or if you break the USB port by pulling on the cable), and damage due to modding such as opening the board up, installing foam inserts, etc.
Warranty claim process
Should something go wrong with your board, you'd email us. We would then lead you through a troubleshooting process (many issues boil down to firmware or operating system).
If after troubleshooting, we've determined the issue is in fact with hardware, we will ship replacement parts or a whole replacement unit your way. This shipping is entirely at our expense.
Once you receive the replacement and confirm it is in good working order, you would then ship the faulty part back to us. We will cover the return shipping cost or provide a return label.